Lost or expired Eyecare plans

If your Eyecare Plan was lost before being used, and it was still within its validity date, the User should notify Salveo Ltd, who can mark it as 'lost', thus preventing any other person attempting to fraudulently order spectacles on it.

However, should the lost Eyecare Plan be used by someone else, the sight test fee to the optician would be honoured. Salveo Ltd would notify the optician that the user was not the correctly authorised person. Should the employee re-apply, a subsequent Eyecare Plan would be dispatched, and is valid for a further 90 days. The Client would not be charged for the replacement Eyecare Plan.

Expiry dates on the eyecare plans enable control throughout a contract, as well as at the end of a contract, meaning that employees cannot use an Eyecare Plan after contract expiry, or after the Eyecare Plan expiry date.

Opticians will not accept an Eyecare Plan once it has expired, and the User should re-apply. When the User re-applies, the subsequent Eyecare Plan is dispatched at no charge, and is valid for a further 90 days. However, the expired Eyecare Plan is, in this situation, no longer valid, and opticians will not be paid out.

The supplier’s database tracks the use of an Eyecare Plan; if it is not used, Users will be automatically contacted by e mail (or failing that, by post), at 30 days and again at 60 days after first applying for an Eyecare Plan, instructing them to use the requested Eyecare Plan, and giving the employee the option to notify the supplier if they have in fact now used it.

At 90 days the employee is contacted informing them that the Eyecare Plan has expired, and that they should re-apply, at which point a subsequent Eyecare Plan would be dispatched, and is again valid for a further 90 days. The Client would not be charged for the replacement eyecare plan, and the employee is asked to destroy the original expired eyecare plan.

Please select one of the following items to find out further information:

• How to order an Eyecare Plan
• What does it cost?
• How does the client invoicing process work?
• Lost or expired Eyecare plans.
• Why are the fees for sight tests levied at the point Eyecare plans are requested?
• Register Your Company
• Order an Eyecare Plan

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